Flower Shipping Policies
At Florerías de México, we are committed to delivering your gift with the freshness and punctuality that distinguishes us.
The User will have the right to have the Product delivered to the address indicated once the Product is accepted in accordance with the delivery form.
User Responsibility
The User will be solely responsible for the data provided through the Platform. In the event that Providers cannot complete delivery because the User provided incorrect information regarding: delivery date/time slot, recipient name, or full address/references, the User will assume all losses without right to refund or compensation for perishable items.
If your order includes multiple items for the same address, they may be sent separately.
a) Recipient not found at the address
Products sent by Florerías de México
If the recipient is not found or cannot be located, the Provider will attempt to leave the Product with a concierge, receptionist, neighbor, or similar, which will be considered a completed and satisfactory delivery.
MAXIMUM WAITING TIME: 10 MINUTES
Controlled Access Locations
In offices, hospitals, or residential complexes, attempts will be made to leave the product with colleagues or receptionists. If this fails, the User will be notified via email for a second attempt.
Private Residences
The User will be notified, and a notice will be left at the address stating the delivery attempt. The User must then contact us to reschedule.
The second delivery attempt will have an additional cost. Due to the perishable nature of flower arrangements, if replacement is required due to deterioration during the waiting period, the User will cover the full cost of the new product.
If a second attempt fails, Florerías de México will consider the service concluded. A partial refund will be issued within 30 days, deducting all operational, logistical costs, and the value of the non-recoverable perishable product.
Products sent via external courier
(DHL, UPS, FEDEX, ETC.)
Waiting time: 5 minutes.
- Perishables:
Returned to central for a second delivery. If it fails again, the service is canceled and a refund is issued minus shipping and operational costs.
- Non-perishables:
Returned to central for a second delivery. If it fails again, the item returns to origin and a full refund is issued within 30 days.
b) Conditional Delivery Addresses
In offices, hospitals, or hotels, signatures from authorized personnel will be accepted as proof of delivery, releasing Florerías de México from further liability regarding the state of the Product.
c) Rejected Products
If the recipient rejects the Product, the User will be notified and Florerías de México will consider the service completed with no right to refund or rescheduling.
d) Express Deliveries
"Express Deliveries" incur an additional fee. They are subject to regional availability. During peak dates (Feb 14, Mother's Day, etc.), times may be extended and cancellations will not be accepted for this reason.
e) Delivery Communication
If the User does not respond within 10 minutes of the first contact from the courier, the delivery will be considered failed.
f) Rescheduling
Users must contact us within 7 days of the incident. Rescheduling credit is valid for 1 year, after which it expires.
g) Proof of Delivery
Physical signatures, digital confirmations, PINs, or photographs at the site will serve as irrefutable proof of successful delivery by Florerías de México.
h) Responsibility
We are not responsible for non-compliance due to natural disasters, strikes, service failures, or extraordinary road blockades.
i) Courier Deliveries
Performed during business hours (9:00 AM to 7:00 PM) with no specific time commitment. Not available for same-day or holidays.