1. Identity and Address of the Responsible Party

Floricienta Flores, based in Mexico City, is responsible for processing your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

2. Personal Data We Collect

To carry out the purposes described in this notice, we collect the following data:

• Full name of the sender and recipient.
• Email address.
• Phone number (mobile or landline).
• Full delivery address (street, number, neighborhood, zip code, city).
• Payment information (processed securely through Stripe or Citibanamex).

3. Purposes of Data Processing

Your data will be used for the following necessary purposes for the service:

• Processing and management of your orders.
• Home delivery of floral arrangements and gifts.
• Sending notifications about the status of your order.
• Customer service and technical support.
• Fraud prevention and payment validation.

Additionally, we may use your information to send you promotions and updates if you have authorized us to do so.

4. Data Transfer

Floricienta Flores does not sell or rent your personal data. However, we share necessary information with third-party providers who help us operate:

• Payment processors (Stripe, Citibanamex) for secure transactions.
• Logistics and courier services for physical delivery.
• Email delivery services (Resend) for transactional communications.

5. ARCO Rights

You have the right to know what personal data we have about you, what we use it for, and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information (Rectification); that we delete it from our records or databases (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition).

To exercise any of the ARCO rights, you must send a request to the email: hola@capitalflores.com.

6. Use of Cookies

Our website uses cookies to improve the user experience, remember your shopping cart, and analyze traffic anonymously. You can disable cookies in your browser settings.

7. Changes to the Privacy Policy

We reserve the right to make modifications or updates to this privacy notice at any time to attend to legislative news or internal policies.